Integrating ICRTouch with Shiftie

Modified on Wed, 25 Feb at 8:11 AM

The Shiftie integration with ICRTouch allows you to automatically sync daily sales data from your ICRTouch EPOS system into Shiftie.

Once enabled, sales data appears directly in your schedule view, making it easy to compare:

Scheduled hours
Actual labour costs
Daily sales revenue

Integration features

After setup, the integration will:

1. Automatically import daily sales totals from ICRTouch
2. Display sales figures directly within the Shiftie schedule
3. Allow managers to compare:

Labour cost vs sales
Scheduled hours vs revenue generated

4. Integrate sales data into Shiftie reporting.

No manual imports or spreadsheet uploads are required once connected.

ICRTouch requirements

To help you integrate Shiftie with ICRTouch, you'll need an active ICRTouch account. Make sure your account includes the TouchOfficeWeb + module, as this gives you access to third-party integrations such as Shiftie.

If you have the TouchOfficeWeb + module, please double-check that Shiftie is enabled as a third-party service.

If you can't find your Terminal Key, have more questions about your ICRTouch product, or need help with API access settings, please reach out to ICRTouch support.

Follow the steps below:

1. Log in to tillconfig.net using ICRTouch credentials
2. Select OfficeWebPlus from Services
3. Select API Access Controls
4. Tick all 4 checkboxes to the right of Shiftie

How to enable the integration

Follow the steps below:

1. Log in to Shiftie
2. Navigate to: Settings > Integrations > ICRTouch
3. Enter your Terminal Key and click Connect Now.
4. Map your schedules and sites together
5. Click Save Settings

How sales data appears in Shiftie

After activation:

Daily sales totals will be visible within the schedule view
Sales figures align with the relevant trading day
Labour cost calculations continue to update in real time
Managers can visually compare revenue against staffing levels

This gives immediate visibility of performance against cost.

Data sync & frequency

Sales data syncs automatically every hour
No manual refresh is required

Reporting

Sales data pulled from ICRTouch can be used within Shiftie reporting, allowing you to:

Analyse labour cost percentage
Track sales trends vs staffing levels
Monitor performance over time

Troubleshooting

Sales data not appearing?

Check the following:

Terminal Key has been entered correctly
Integration is enabled under Settings > Integrations
You are viewing the correct trading date
ICRTouch is actively recording sales

If issues persist, contact Shiftie Support.