How do I connect my DigiTickets account to Shiftie? (Mobile)

Modified on Thu, 14 Jul 2022 at 05:08 PM

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You're on the Mobile version of this article. To view the Desktop version see How do I connect my DigiTickets account to Shiftie? (Desktop)

Fed up of jumping between systems trying to keep your staff to visitor ratio balanced? We're not surprised; it sounds exhausting.

Instead, why not link your DigiTickets account to Shiftie? That way we can show you how many visitors you have booked and how many staff you have scheduled, all in the same place.

  1. Head over to the settings page by clicking on the 'More' button at the bottom of your screen and selecting 'Settings' from the list.
  2. Open the Integrations dropdown and select the 'DigiTickets' tab.
  3. Enable the 'Connect to DigiTickets' toggle and click the Connect Now button.
  4. Enter your DigiTickets login details and click to confirm.
    1. Each individual DigiTickets login can only be used against one Shiftie account.
  5. The screen will update to display your linked account. Navigate to the dashboard and scroll to the bottom of the screen to view your pre-booked visitor numbers.

    • We pull visitor numbers through once an hour, so they won't always match your ticketing system exactly. You can see when the figures were last updated though so you always know what you're working with.
    • The figures we pull through are for the number of people booked to visit on a given day, not the number of tickets sold. That means that a family ticket that covers 4 people will - you guessed it - show up as 4 visitors in Shiftie and a ticket for an under-2-year-old which doesn't count toward your capacity won't show in Shiftie at all.
    • The number of staff scheduled is the number of team members who are due to start a shift at any point over the entire day. If one person has 5 shifts in one day they'll still only be counted once and if you haven't published or assigned shifts then we'll ignore them.

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